Crawford County

Position Title: Clerical II, Project SOAR

Reports To: Project SOAR Clinical Manager


Family Services' positions require employees to maintain certain skills and characteristics to perform job tasks successfully. These characteristics include the flexibility to work independently and in a team environment, as well as willingness to do whatever it takes to get the job done while maintaining the highest level of professional integrity. This means maintaining confidentiality and following workplace policies and procedures, supervisory directives, and even changing work assignments if deemed necessary by management. Effective time management skills are essential to performing multi-task functions in an efficient manner. The ability to communicate effectively both in oral and written form is vital. This facilitates collaboration with clients and a range of other stakeholders. Effective written communication skills also result in meeting the documentation requirements of various funding sources. Additionally, Family Services stresses ongoing learning and professional development as well as openness to supervisory feedback.

This position requires the ability to respond to various differences among the agency's clientele and staff, including but not limited to economic, ethnic, religious, sex, age, and disability status. Workers should be sensitive to any and all differences. Employee must possess a capacity for appropriate assertiveness skills, the ability to assess and respond to verbal and nonverbal cues, as well as good relationship skills which allow for dealing with staff/clients under stress.

Position requires a commitment to Family Services' mission to strengthen families as the ideal nurturing environment for people, empowering individual members to grow. Employee acts in accordance with the Social Work Code of Ethics.

This is a secretarial position requiring minimum typing skills of sixtyfive words per minute, ability to operate transcribing equipment and proficiently operate computer equipment. Performs receptionist duties including answering telephones. Responsible for medical assistance and insurance billing. Performs more difficult typing and transcribing functions for the agency staff. Emphasis includes attention to details, accuracy, logical reasoning and mathmatical orientation. Strong organizational skills, the ability to prioritize his/her workload and the ability to get along well with others is a must for this position. Advanced knowledge of telephone etiquette and skills are also necessary.

Examples of Tasks Performed and Work Assigned:

  1. Serves as backup receptionist greeting clients and the general public, answering incoming phone calls in a friendly and timely manner and distributing them to all personnel.
  2. Performs general typing duties and is proficient in the operation of computer equipment.
  3. Performs typing all correspondence, monthly reports, etc., as assigned.
  4. Performs general filing duties.
  5. Tabulates data and compiles reports and billing information.
  6. Monitors office supply needs and usage. Orders supplies as needed.
  7. Opens, stamps correct date and distributes to Agency personnel all mail. Also, records incoming check amounts.
  8. Is responsible for ensuring the delivery and pickup of mail between offices.
  9. Ensures filing is complete at school programs.
  10. Ensures that agency mail is taken to post-office or mail pick up box each day.
  11. Ensures that the postage meter has adequate postage for agency mail. 
  12. Ensures that agency personnel receives all faxed information in a timely manner.
  13. Performs other duties as assigned.

Required Education/Experience:

High school diploma and a minimum of three (3) years general office experience.  Knowledge of bookeeping/accounting preferred.

EOE Statement:

We consider applicants for all positions without regard to race, color, religious creed, ancestry, sex, disability, age or national origin, or other classifications protected by law.

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