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POSITION: Clerical Support Staff II
REPORTS TO: Clerical Supervisor

PAY RATE: $12.42 per hour
JOB TYPE: Full Time
LOCATION: Erie County

$2,000 SIGN-ON BONUS*

*$500 at 90 days, $500 at 180 days and $1,000 at 1 year

POSITION SUMMARY:
The Clerical Support Staff II is a secretarial position requiring proficient typing skills, knowledge of Microsoft Office and its related programs. The ability to operate transcribing equipment and proficiently operate computer equipment is necessary.

JOB DUTIES:

  • Serves as backup receptionist, greets clients and other visitors, answers incoming phone calls in a friendly and timely manner. May serve as evening receptionist.
  • Assists in typing all correspondence and performs general filing duties, including opening and closing cases in electronic health record.
  • Checks and monitors client medical assistance eligibility.
  • Assists in management of agency mail, including drop off/pickup and making sure there is adequate postage for outgoing mail, if necessary.
  • Provides necessary clerical tasks and coverage for Children Cope With Divorce (CCWD) classes.
  • Participates in staff development activities, including individual and peer supervision.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

  • High School Diploma
  • Three years general office experience preferred
  • Ability to operate transcribing equipment and proficiently operate computer equipment necessary.
  • Advanced knowledge of telephone etiquette and skills necessary.

ABOUT FAMILY SERVICES OF NW PA:
Family Services of NW PA (FSNWPA) is a non-profit social service agency with a mission to Strengthen Families and Transform Lives. We provide a comprehensive continuum of care and high quality, innovative programs and services to children and families across Northwest Pennsylvania. Services are available in Erie, Crawford, Mercer, and Venango Counties in Pennsylvania.

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