FEE POLICY

What is meant by my ability to pay?

Family Services charges a fee for its services. However, with the help of the United Way, the agency is able to lessen the burden of the charge for our clients. Family Services assesses your ability to pay over a period of time, based on your income, number of dependents and any special circumstances.

How does it work if I have insurance coverage for counseling?

Your insurance is part of your resources. If you have this coverage, you must use it; however, the agency will assist you in this process.

What do I have to do to help the agency with receiving insurance payments?

• Contact your insurance provider to determine available benefits.
• Provide Family Services with your insurance information.
• Sign a consignment form so that payment comes to the agency.

If payment comes to you directly, it must be signed over to the agency.

Will the agency bill me for counseling services?

We prefer that you pay for services as they are received; however, the agency may allow you to carry a small balance due without charging you interest or a penalty. Your balance due may not exceed the fee for two sessions.