APPOINTMENT POLICY

In order to provide service to the community in an efficient manner, Family Services has adopted the following appointment policy:

Clients unable to keep an appointment must call the receptionist at least twenty-four hours in advance. A fee may be charged if a client fails to cancel in this way.

If a client’s attendance is inconsistent or sporadic due to frequent cancellations, the agency reserves the right to review the treatment plan for possible discharge from the program.

If a client fails an initial appointment, they will be placed on the waiting list and rescheduled for the next available time. If a second initial appointment is missed, the client will be asked to make a deposit toward the charge for the third appointment prior to scheduling the appointment.

Clients coming late for their appointment will be seen for the remainder of the counseling unit.

No additional time beyond the regular time will be granted.